Terms and Conditions

30 Day Money Back Guarantee

 

If you’re unsatisfied with a physical Moe Bull Corporation product, you may return it within 30 days of the shipment date. Moe Bull Corporation will provide a FULL REFUND for the product cost only (the refund does not include shipping cost), provided the returned item(s) are received back in their original packaging and in an undamaged state. For clarification please email us at support@moebull.com.

 

Six Month Warranty

 

Moe Bull products are warranted to be free of defects in material and workmanship for six months from the day it ships. Our warranty does not extend to damage from abuse, impacts (like dropping it), exposure to moisture, extreme temperatures, and the warranty does not extend to the electronic device.

 

Warranty is valid only with the order number and matching email address. To make a warranty claim, or if your shipment arrived damaged or defective, please contact support@moebull.com to initiate a claims process.

 

Returns / Exchanges

 

We offer exchanges and returns for your physical product within 30 days of your shipment date. Please let us know why you are returning your item by email or note. You are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us. Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to Moe Bull Corporation.

 

We recommend using a prepaid, insured, traceable delivery service and mail your package to our address below. We do not accept packages sent with COD charges.

 

For exchanges, please include a note with your package indicating what you would like to exchange, and clearly indicate the return address. You are also required to cover the cost of shipping your new product back you. Payment options include: Paypal, VISA and MasterCard.

 

You can send returns and exchanges to: Moe Bull Corporation, 59 Atkinson Court Delaware, ON, N0L 1E0, Canada

 

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you. We will not accept returns or exchanges on used or worn product.

 

Shipping

 

Items are shipped from Ontario, Canada. Please note that all orders take 1-2 business days to process the order before shipping. Orders in which the shipping and billing address differ will take longer to process due to fraud prevention. A shipment confirmation will be emailed to you once your order ships and it will have all your relevant order details, as well as tracking information when applicable.

 

We do not have control over customs fees or the length of time it may take your package to clear customs. Your order may have import duties and taxes charged to it. A customs officials will assess if duty is required once the shipment reaches the destination country. For questions about duty, please contact your local customs office for specific amounts and percentages. Moe Bull Corporation cannot control and is not responsible for any duties/taxes applied to your package. We take necessary steps to accurately, and comprehensively label the package to ensure a smooth international shipping process through customs. You will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country.

 

If you refuse a shipment from Moe Bull Corporation, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Moe Bull Corporation. This amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. Note, in rare occasions custom agents may delay delivery of some packages.

 

Attention

 

The Moe Bull Stand is not a protective device. Care must be taken when using the device or placing the stand on an uneven surface like a pillow. Don’t place the stand on the edge of the bed and avoid placing anything (e.g. blankets, laundry) on top of the device. NOT for use with devices with a case and/or protective film on the screen.

 

The Moe Bull Stand is milled to very tight tolerances (tiny fractions of an inch) and ONLY fit the electronic device model(s) that are specified for the particular stand. They will not fit devices with protective cases, screen protectors or models not specifically designated for the particular Moe Bull Stand.

 

Wood products may exhibit slight imperfections like chipped grooves or noticeable variations in grain/color. Computer monitor color balance may vary and images on the website may not match what is delivered. Wood grain/color dissatisfaction is not a valid reason for an exchange.